Report Channel

In accordance with Brazilian CMN Resolution No. 4,859/2020 and best practices in governance, ethics, integrity, and compliance, this Report Channel is intended to receive reports of suspected or actual conduct that violates applicable laws and regulations, internal rules, the Institution’s Code of Ethics and Conduct, or other applicable policies.

Reports may include, but are not limited to, situations involving:

• Internal or external fraud;
• Corruption, bribery, and acts harmful to public administration, pursuant to Law No. 12,846/2013 (Brazilian Anti-Corruption Law) and other applicable legislation;
• Money laundering and terrorist financing;
• Conflicts of interest;
• Workplace harassment, sexual harassment, and discrimination; and
• Misuse of the Institution’s information or resources.

Reports may be submitted either identified or anonymously, as permitted by applicable law. No form of retaliation will be tolerated against individuals who, in good faith, submit reports, raise concerns, report suspected misconduct, or cooperate with investigation processes.

The channel is available to everyone through the following link:

https://contatoseguro.com.br/caruanafinanceira

Finally, please note that this Report Channel should not be used to submit complaints regarding products or services. Such complaints should be directed to and resolved through our Customer Service Channels, by calling 0800 778 5828. As a final escalation, matters may be referred to our Ombudsman, which can be accessed through the corresponding link or by calling 0800-772-7210.